Who is planb and what do we do.
planb was founded by Dave Kitson in 2006 originally called aktconsultancy services, Dave a long time resident of Lancaster and well known, and respected, in the local area for IT services felt there was a need for cost effective IT to small businesses in Lancaster. planb is built on a simple business ethic of cost effective solutions, transparency, trust and value. We appreciate our customers and always try to go the extra mile to look after them. For this reason we have a select exclusive customer base we steadily maintain, some of which we have for years.
Disaster Recovery, IT Support, Procurement and much more.
We can offer IT support to troubleshoot and resolve any issues you may have, whether its printers to servers we can support it all. Our engineers have many years experience and there's not much they haven't seen before. We can even manage your systems on a regular bases ensuring reliable operation from just £50 per hour.
We don't sell equipment, however we can help source equipment for you. We will supply up to 5 sources that you can purchase equipment from. We don't add any markup and the prices are totally transparent from the suppliers. We are not affiliated with any of these so you can be assured you will always get the best deal possible.
We can support your business whatever time of the day, further more the costs are the same! We don't charge crazy amounts for out of hours as most jobs need to be done whilst your staff are not working. For this reason we have a flat rate cost for support.
We can maintain your existing systems for you, each month we will check your systems and provide you with a report advising you on degrading hardware or any improvements that can be made to make your IT work better for you. Prices for this service start from only £50 per month which is equal to one hours labour charges.
We often get asked if we can supply hosting and email services, we do supply these services in the form of basic web hosting, which is suitable for most businesses. Email services are offered in the form of IMAP, POP and Exchange. Please contact us for more information.
Where have we come from.
Back in late 2006 planb founder Dave Kitson started a small local consultancy service for small to medium sized businesses advising them on network improvements, development ideas and general IT strategy. This came to be known as aktconsultancy services and was successful in helping many local small companies to make sense of their IT, maximize its potential and put them in touch with other IT companies to provide services.
After its founder became heavily involved in management and direction of another local IT company aktconsultancy was laid dormant. aktconsultancy has continued to provide services to its loyal customers but no growth has been injected for the reasons above. So to today, the change in approach within aktconsultancy is reflected in the new name planb, planb focuses more on the backup and disaster recovery for small businesses as downtime is the killer causing lost revenue and lost confidence. We also offer monthly subscription based services from Email, Hosting, Office 365, Antivirus and everything else IT.
The key to our success is communication, trust and honesty.
Don't just take our word for it
We have been using planb IT since its inception and are very happy with the service that we have received.
The staff are knowledgeable, friendly and always on hand to help.
Every issue we have had has been handled as quickly as required, with a focus on as little disruption as possible to our operation.
I have been a long term customer of planb and I have always found the service to be professional without costing the earth. Like many I can imagine I have used other local suppliers but have found them to be very costly in the past, I get the professional service I require at a cost I can stomach from planb. I have used planb for over 5 years and will continue to do so.”
After a recommendation from a friend I went to planb to have our website designed, whilst this was done I decided to have our branding redesigned as well by planb. We found the service to be very friendly and professional and they produced a website, and brand, that we are very proud of. I would not hesitate to recommend planb to any local business
I have recently moved my IT services to planb from my previous provider. This was mainly as a cost cutting exercise but also to improve service and communication. I now have full confidence in the support I am receiving and also benefit from a friendly and almost 24/7 contact, I would recommend planb to anyone who needs to have a professional and friendly IT Support that is not restricted to 9-5hrs and offers a very efficient and economic Service.
I have used Dave from planb for a long time now, I have always found the service to be fair and honest. I know exactly what I'm getting from planb and trust the advice given. Our systems run great and and should I have problems I can contact planb whatever time of the day.
Massive thank to planb for helping us get up and running with our internet and office essentials these last few weeks fantastic service